Returns & complaints


As a consumer of ALPE Eyewear, you always have the right to return your item within 14 days of receiving the item. As a consumer, you are responsible for the return shipping and the right to return the item only applies if it can be sent back in the same condition as it was received. As a consumer, you bear the risk for the product and it is therefore important that your return is packaged well and that your package is sent traceable.

Mark the return clearly with ALPE Eyewear, also add your name and email address and send the package to:

ALPE Eyewear AB
C/O Erik Mattelin
Brunnsholmsgatan 18
575 38 Eksjö


As a consumer, according to Swedish law, you have the opportunity to advertise a product up to 3 years after the purchase. However, the complaint must be made within a reasonable time from the discovery of a fault, and the right to complain does not apply to normal wear or aging of the product, but only to faults that can be traced to the production of the product.