common questions and answers

Delivery

How long does my order take to be delivered?
Within the Nordic countries, our delivery time is 2-7 working days. Outside the Nordic countries, the delivery time is approx. 10 working days.

What is the shipping cost for my order?
We have free shipping over a certain amount. If you shop below this amount, a shipping cost will be added. At checkout you can see all current shipping prices.

How much do I have to buy to receive free shipping on my order?
Within Sweden, the limit for free shipping is SEK 750.

Returns & complaints

How do I return an item?
Read more under the Returns and complaints section in our terms and conditions .

Does it cost to return an item?
When returning, you are responsible for the shipping cost.

My product is not correct/defective. How do I advertise?
Sad to hear! Use our contact form and we'll get back to you as quickly as we can. Be sure to clearly state your name, address, e-mail address, order number and which goods the return applies to for prompt handling.